Boyer Trucks logo

Company Profile

Company Name:
Location:
Minneapolis, Minnesota
Country:
United States

Job Profile

Job Category:
Transportation - Logistics, Automotive
Position type:
Part Time
City:
Minneapolis
State:
Minnesota
Zip Code:
55421
Job Id #:
11134389
Date Posted:
December 20, 2016

Service Advisor - 1st Shift Minneapolis

Boyer Trucks is celebrating its 90th year of keeping customers moving! We offer excellent pay, benefits, and career opportunites. The primary purpose of this position is to meet and greet Boyer customers, research and document needed repairs, write and process repair orders (RO), and communicate needed repair and maintenance to customers in a way that best exemplifies Boyer’s commitment to customer service excellence

JOB DESCRIPTION:

The primary purpose of this position is to meet and greet Boyer customers, research and document needed repairs, write and process repair orders (RO), and communicate needed repairs and maintenance to customers in a way that best exemplifies Boyer’s commitment to customer service excellence.


Essential Duties and Responsibilities:
• Puts customer first in each and every interaction whether on the phone, in person, and with internal customers
• Reflects Boyer's mission and vision statement in daily activities
• Answer phones and greets customers in a professional manner assuring them that the repair will be expedited to the best of our ability
• Performs all necessary research to open repair orders (RO) including vehicle inspection, attaining mileage, VIN number, notating damage in the walk – around inspection, by checking lights , leaks, glass damage, DOT sticker expiration date, etc.
• Looks up any recall information
• Confers with customer about inspection results recommending corrective procedures and any maintenance necessary
• Prepares and writes ROs
• Assist the dispatcher in establishing and maintaining work flow
• Assists the service manager with various tasks as required


Employment Characteristics:
• Excellent customer service skills and professionalism toward internal and external customers
• Strong communication skills – writing, speaking and listening
• Collaborative team approach
• Problem solver
• Outstanding organizational and time management skills


Education and Experience:
• High school diploma, equivalent or higher
• Computer experience
• Clean driving record
• Pass required DOT physical
• CDL preferred
• Demonstrated customer service excellence


Physical Demands:
• Bend, twist, kneel, crouch,
• Keying
• Some lifting to 50 pounds

 

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractorâs legal duty to furnish information.

Apply for this job

Options

More Jobs Like This