Gillette Children's Specialty Healthcare logo

Company Profile

Saint Paul, Minnesota
United States

Job Profile

Job Category:
Customer Service, Administrative - Support Services, Health Care - Medical
Position type:
Full Time
St. Paul
Zip Code:
Reference number:
Job Id #:
Date Posted:
January 29, 2018

Patient Records Specialist

Location: River Park Plaza

Hours: 1.0 FTE (40 hrs/wk): Monday-Friday, 8:00am-4:30pm 

Primary Responsibilities:
​Our Patient Record Specialists source critical records for our providers to utilize and enhance the quality of Gillette’s complex services and promotes a positive patient and family experience as the first impression of our organization. This position provides quality and timely sourcing of medical records from outside organizations. This position coordinates with Patient Access Specialists, nurses and providers to ensure timely and accurate collection of outside records for new referrals. Our patient population includes children and adults who have complex conditions, rare disorders and traumatic injuries which equates to the need for seeing multiple specialty providers. As a result, it’s important that our Patient Record Specialist is able to build rapport and trust with our partnering and referring providers, patients and their family. 

Position Summary:

This position exists to request, obtain, and process external facility protected health information such as medical records, imaging reports/films, and ancillary testing reports in preparation for the patient’s first outpatient clinic visit. Promotes and maintains excellent and positive patient and external facility customer service during the records requesting process.

Specific duties are determined by the work setting or patient population served; however, in all positions, serving patients with challenging and complex conditions requires a concentration of specialized staff able to work in highly coordinated teams. We organize care around each patient’s condition which requires staff at multiple levels and across many departments to exhibit exceptional teamwork qualities including communicating efficiently and effectively and adopting the behaviors required for high functioning integrated teams, consistent with our Gillette CARES expectations.



  • High School Diploma/ GED
  • 1 -3 years’ experience in customer service, administrative or healthcare setting
  • Strong computer aptitude including knowledge of Microsoft Office (Word, Excel, Outlook)
  • Demonstrated strength in customer service, organization, attention to detail and the ability to work independently
  • Demonstrated strong teamwork skills
  • Demonstrated ability to multi-task and respond quickly/reprioritize changing needs


  • Advanced education (Associate or Bachelor’s)
  • Knowledge & understanding of medical terminology
  • Knowledge & understanding of commercial insurance carriers and standard insurance forms


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