Gillette Children's Specialty Healthcare logo

Company Profile

Location:
Saint Paul, Minnesota
Country:
United States

Job Profile

Job Category:
Customer Service, Administrative - Support Services, Health Care - Medical
Position type:
Full Time
City:
St. Paul
State:
Minnesota
Zip Code:
55101
Reference number:
7385
Job Id #:
11218560
Date Posted:
January 26, 2018

Patient Access Specialist I

Location: River Park Plaza

Hours: 1.0 FTE (40 hrs/wk): Monday-Friday, 8:45am-5:15pm at River Park Plaza location in St. Paul.

Primary Responsibilities:
​ The Patient Access Specialist provides quality and timely registration &/or scheduling of patients by coordinating multiple appointments along with obtaining and documenting patient demographic, financial and medical information with a high level of accuracy. This position coordinates appointment appropriateness and ‘urgency’ in collaboration with nurses and providers and also consults with providers, nurses, supervisors and other resources in order to resolve complex patient needs or scheduling needs. Our patient population includes children and adults who have complex conditions, rare disorders and traumatic injuries which equates to the need for seeing multiple specialty providers. As a result, it’s important that our Patient Access Specialists are able to build rapport and trust with our patients and their family, either by phone or in person, to ensure they are getting access to the key services that they need.

Required Qualifications:
High school diploma or GED
1-3 years' experience in customer service, administrative or healthcare setting
Strong computer aptitude including knowledge of Microsoft Office (Word, Excel, Outlook)
Demonstrated strength in customer service, organization, attention to detail and the ability to work independently
Demonstrated teamwork skills
Demonstrated ability to multi-task and respond quickly/reprioritize changing needs

Preferred Qualifications:
Associate's or Bachelor's degree
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Position Summary:

This position exists to provide access for patients, families and providers to Gillette’s complex services. Promotes and maintains excellent and positive patient and family experience as the first impression of the organization.

Specific duties are determined by the work setting or patient population served; however, in all positions, serving patients with challenging and complex conditions requires a concentration of specialized staff able to work in highly coordinated teams. We organize care around each patient’s condition which requires staff at multiple levels and across many departments to exhibit exceptional teamwork qualities including communicating efficiently and effectively and adopting the behaviors required for high functioning integrated teams, consistent with our Gillette CARES expectations.

Qualifications:

Required:

  • High School Diploma/ GED
  • 1 -3 years’ experience in customer service, administrative or healthcare setting
  • Strong computer aptitude including knowledge of Microsoft Office (Word, Excel, Outlook)
  • Demonstrated strength in customer service, organization, attention to detail and the ability to work independently
  • Demonstrated strong teamwork skills
  • Demonstrated ability to multi-task and respond quickly/reprioritize changing needs

Preferred:

  • Advanced education (Associate or Bachelor’s)
  • Knowledge & understanding of medical terminology
  • Knowledge & understanding of commercial insurance carriers and standard insurance forms

Level II

  • Must meet Level II in all areas
  • Exceeds in at least two of the Gillette Cares areas
  • In order to obtain Level II status, an employee must not have any active performance concerns.
  • Resolved performance concerns are defined as sustaining “meets expectation” in the area of concern for 12+ months.
  • A minimum 12 months as a Level I or outstanding performance level
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