Patient Access Specialist I
Location: Burnsville Clinic
Hours: 0.8 FTE (32 hours a week) Patient Access Specialist in our Clinical Support Department. Our Patient Access Specialists provide on-site registration and scheduling support to our clinical services. This position is located at our Burnsville location. Hours needed 8:30am - 5:00pm on Monday, Tuesday, Thursday, and Friday. Ideal candidate will have strong customer service skills and technical aptitude. Healthcare experience preferred, but not required.
This position exists to provide access for patients, families and providers to Gillette’s complex services. Promotes and maintains excellent and positive patient and family experience as the first impression of the organization.
Specific duties are determined by the work setting or patient population served; however, in all positions, serving patients with challenging and complex conditions requires a concentration of specialized staff able to work in highly coordinated teams. We organize care around each patient’s condition which requires staff at multiple levels and across many departments to exhibit exceptional teamwork qualities including communicating efficiently and effectively and adopting the behaviors required for high functioning integrated teams, consistent with our Gillette CARES expectations.
- High School Diploma/ GED
- 1 -3 years’ experience in customer service, administrative or healthcare setting
- Strong computer aptitude including knowledge of Microsoft Office (Word, Excel, Outlook)
- Demonstrated strength in customer service, organization, attention to detail and the ability to work independently
- Demonstrated strong teamwork skills
- Demonstrated ability to multi-task and respond quickly/reprioritize changing needs
- Advanced education (Associate or Bachelor’s)
- Knowledge & understanding of medical terminology
- Knowledge & understanding of commercial insurance carriers and standard insurance forms
- Must meet Level II in all areas
- Exceeds in at least two of the Gillette Cares areas
- In order to obtain Level II status, an employee must not have any active performance concerns.
- Resolved performance concerns are defined as sustaining “meets expectation” in the area of concern for 12+ months.
- A minimum 12 months as a Level I or outstanding performance level