Office & Administrative Specialist Intermediate Job in St. Paul

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St. Paul, Minnesota (MN)

Employer:	Minnesota Department of Health
Job Ref:	75927
Job Type:	Full Time
Location
City:	St. Paul
State:	Minnesota (MN)
Zip Code:	55164
Description
Job Details Job Class: Office and Administrative Specialist, Intermediate Agency: Health Department Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously Date Posted: 04/23/2024 Closing Date: 04/29/2024 Hiring Agency: Minnesota Department of Health (MDH) Division/Unit: Health Systems / Health Policy (HP) Managed Care Operations Work Shift/Work Hours: Day Shift / 8:00 a.m. - 4:30 p.m. Days of Work: Monday - Friday Travel Required: No Salary Range: $19.57 - $25.95 / hourly; $40,862 - $54,183 / annually Classified Status: Classified Bargaining Unit/Union: 206 - American Federation of State, County, & Municipal Employees (AFSCME Clerical, Council No. 5) Work Area: Health Systems / Health Policy (HP) Managed Care Operations FLSA Status: Nonexempt Telework Eligible: Yes Designated in Connect 700 Program for Applicants with Disabilities : Yes Make a difference in the lives of Minnesotans. The work you'll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota. Job Summary Come join a mission-driven team in the Managed Care Systems unit and contribute to protecting, maintaining, and improving the health of all Minnesotans. This position works independently to provide administrative support, which includes scheduling, purchasing, making travel arrangements, updating the Managed Care Systems website, and scheduling quality assurance exams. Primary responsibilities include: Providing administrative support to a team of up to 15 people. Processing written and electronic correspondence related to Essential Community Providers, investigations, complaints, and other health maintenance organization regulations. Managing incoming mail by processing checks and complaints received and distributing the remaining mail as needed. Maintaining the Managed Care Systems web pages by updating content, troubleshooting coding errors, and ensuring accuracy and consistency with MDH guidelines. Serve as back-up customer service for incoming calls, referring callers to the appropriate resource to meet their needs. This is a hybrid telework position that requires in-office work in the downtown St. Paul location at least once per week. Telework will be based on the business needs of the unit and is at supervisory discretion. Qualifications Minimum Qualifications Skill in customer service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence and respond effectively to sensitive inquiries and/or complaints. Skill in website publishing sufficient to organize various content and web pages. Skill in word processing sufficient to use software, such as Microsoft Word, to prepare, edit, and finalize emails, memos, reports, and/or other documents and types of written communication that are grammatically correct, in proper format, and free of spelling errors. Skill in using spreadsheet applications, such as Microsoft Excel or Google Sheets, to enter, compile, store, and retrieve data. Skill in word processing sufficient to use software, such as Microsoft PowerPoint, to create, format, and edit presentations. Minimum qualifications that will be assessed during the interview process: Knowledge of communications sufficient to communicate effectively with internal and external customers. Knowledge of building and uploading original content, documents, and/or webpages to websites. Preferred Qualifications Knowledge of healthcare or health insurance Experience in a health related program Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams), SharePoint, and Adobe Pro Experience editing documents for accessibility compliance. Ability to identify and address multiple priorities, work under pressure, and be flexible with changing priorities and frequent interruptions and meet deadlines. Experience assisting staff who work in a variety of roles and content areas. Experience in website publishing sufficient to organize various content and web pages. Additional Requirements This position requires successful completion of a background check and employment reference check. Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers . If you have questions about the position, contact Dani Whitney at dani.whitney@state.mn.us . To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Dani Whitney at dani.whitney@state.mn.us . If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at health.hr.ada@state.mn.us About Health Department Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving, and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction. Why Work for Us Diverse Workforce We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota. A recent engagement survey of State of Minnesota employees found: 95% of employees understand how their work helps achieve their agency's mission 91% of employees feel trusted to do their jobs 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job 87% of employees report flexibility in their work schedule Comprehensive Benefits Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include: Public pension plan Training and professional development Paid vacation and sick leave 12 paid holidays each year Paid parental leave Low-cost medical and dental coverage Prescription drug coverage Vision coverage Wellness programs and resources Employer paid life insurance Short-term and long-term disability Health care spending and savings accounts Dependent care spending account Tax-deferred compensation Employee Assistance Program (EAP) Federal Public Service Student Loan Forgiveness Program Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. AN EQUAL OPPORTUNITY EMPLOYER Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply. We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.