Customer Service Representative I Job in Minneapolis
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Minneapolis, Minnesota (MN) 24.48
Employer: | City of Minneapolis |
Job Ref: | 2022-00760 |
Job Type: | Full Time |
Location | |
City: | Minneapolis |
State: | Minnesota (MN) |
Zip Code: | 55401 |
Description | |
Salary $24.48 - $29.76 Hourly Location Minneapolis, MN Job Type Full-time Department Finance & Property Services Job Number 2022-00760 Closing 12/5/2022 11:59 PM Central As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis. There are currently two (2) full-time position vacancy to be filled in the Utility Billing division of the Finance and Property Services Division.There is also one (1) full-time position in Solid Waste and Recycling in Public Works and one (1) part-time position in Transportation Towing and Impounding in Public Works. Thes positions will provide a variety of services to customers over the telephone and/or in-person answering questions, providing information, collecting fees and payments, etc. The primary responsibilities are to provide a variety of services to customers over the telephone, in-person and electronically answering questions, providing information, collecting fees and payments, etc. Work Location This position may be eligible for flexible work arrangements, including hybrid work with some days working remotely and some days working in the office. (Including, but not limited to the following)
WORKING CONDITIONS: At home and normal office setting with daily exposure to computers. MINIMUM REQUIREMENTS: Education: High School Diploma, GED or equivalent Experience: Two years level clerical experience, which has included at least one year of computer experience and some customer service experience. Equivalency: An equivalent combination of related education/experience may be considered. SELECTION PROCESS: Any one or a combination of an evaluation of related experience/education/etc., an oral exam, a customer service inventory, video work simulation, etc. may be utilized (100%). The right is reserved to limit the number included in any phase. As part of the interview process, a work simulation exercise, candidate assessment, etc. may also be utilized. BACKGROUND CHECK: The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be considered further for the position. Union Representation This position is represented by a collective bargaining agreement between the City of Minneapolis and the AFSCME . Drug and Alcohol Testing All job applicants must pass a pre-employment drug and alcohol test once a conditional offer of employment has been made. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer, resulting in the job applicant no longer being considered for the position. Eligible List Statement The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire three months after it has been established. Interview Selection The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.
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ref: (2022-00760) 495 days ago
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