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| Company |
Acuo Technologies, LLC |
| Title: |
Support Engineer |
| Category: |
IT / Software Development / Desktop Service and Support |
| Description: |
| JOB RESPONSIBILITIES:
POSITION SUMMARY:
This position develops customer satisfaction and loyalty by resolving a wide variety of customer problems or customer education inquiries, either verbally or in writing. Works well with internal Acuo Team(s) as well as external organizations to achieve a high level of customer satisfaction. Serves as a resource to the Sales & Marketing team, and must be able to proactively interact with other departments to identify and resolve customer focused issues.
Responsibilities include the establishment maintenance of profitable relationships with customers. Must be self motivated and able to absorb and share information to internal organization as well as customer base.
POSITION FUNCTION:
Perform direct customer, dealer, and service center technical and customer support via telephone, email, and electronic mechanisms.
Understand product functionality and use to drive customer based solutions.
Demonstrate a high level of empathy for customer concerns.
Work as a team member, integral to the successful implementation of targeted objectives.
Resolve service issues.
Document results of customer contacts.
Document suggestions for continued improvements to internal systems and products.
Prepare training materials and develop training structure to meet the objectives given by the Sales team.
Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
Builds a knowledge base of each client's business, organization and objectives.
Other duties as assigned.
REQUIREMENTS:
ESSENTIAL
Minimum of 2 years of experience in a product support, repair or troubleshooting capacity
Familiar with Microsoft Performance Monitor and Microsoft SQL Server
PACS/DICOM experience
Troubleshooting performance issues related to hardware
Customer relations skills
Good organization skills
Computer savvy and familiarity with computer hardware acquisition and configuration
Windows 2000 and above
RAID, NAS and SAN
Network troubleshooting and analysis
Demonstrated effective oral communication skills; diction, grammar and tone
Ability to work in a flexible, team environment
Strong ability to analyze abstract problems and find solutions
Desire to learn continually
Stable work history; demonstrated tendency to stay with a job
Desired:
Technical degree
About Acuo Technologies
Acuo Technologies is a market leader in the development of high-performance software for intelligent medical image management, data migration tools and services. The Company's DICOM Services Grid is an enabling open systems software solution to house digital medical imaging content for any healthcare enterprise. Over 475 implementations around the world have deployed AcuoMed and AcuoStore software solutions.
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| Skills: |
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| Employment type: |
Full Time |
| Salary: |
Unspecified |
| Degree: |
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| Experience: |
Unspecified |
| Location: |
Bloomington - MN - Twin Cities - Through Out |
| Post Date: |
2010-02-22 |
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| Click here to Apply To this Job |
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