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| Company |
Caribou Coffee |
| Title: |
Caribou Coffee Now Hiring Team Members & Shift Supervisors in Rochester, MN! |
| Category: |
Hospitality / Food Services / Restaurant / Restaurant Management |
| Description: |
| You’re the missing piece…
We’ve got over 440 stores and growing like crazy: Good news for Team Members and Shift Supervisors!
First and foremost, guests are always a priority. Everything else waits. If you love being of service to people, and respect quality gourmet coffee, Caribou may be for you. Along with our commitment, we’ve recognized a set of core values that guide us on our journey in the business. It’s the reason why we’ve grown to be the second largest specialty coffee retailer in America.
We are now accepting applications for Team Members and Shift Supervisors for our stores in Rochester, MN! We offer great compensation for experienced individuals!
Caribou Coffee Store 1104 - Apache Mall - 1200 12th Street SW, Unit 308 - Rochester, MN 55902
Caribou Coffee Store 1126 - Rochester Marriott - Subway Level - 101 1st Ave SW - Rochester, MN 55902
Caribou Coffee Store 1185 - 1147 2nd Street SW - Rochester, MN 55902
Caribou Coffee Store 1239 - Kahler Inn - 9 3rd Ave NW - Rochester, MN 55901
Caribou Coffee Store 1271 - 4662 Maine Ave SE - Rochester, MN 55904
Caribou Coffee Store 189 - 3938 Marketplace Drive NW #101 - Rochester, MN 55901
Apply online at www.cariboucoffee.com/jobs. Click on Find A Job > Get Started Now > enter Zip Code 55902 > click Submit > click on Find jobs at this location for your preferred store > choose Apply Now to complete an application, which will be sent directly to the Store Manager.
**You can apply to more than one store by completing an application for each store you are interested in working at.**
Team Member Position Purpose: Create a memorable experience for each and every guest by providing fast and friendly service, quality products and a clean, safe store environment.
Team Member Major Areas of Accountability: The responsibilities of a team member are divided into three roles (Greeter, Barista, Superglue)and it is necessary for each team member to be able to function in each of these roles. While in each role, it is expected that the Team Member:
*Greets each guest that enters the store within 15 seconds with a verbal or non-verbal greeting, smile, and eye contact.
*Proactively engages the guest in conversation.
*Seeks opportunities to educate and suggestively sell.
*Executes all company initiatives.
GREETER:
*Greet and interact with the guest, direct guest flow, prepare and deliver product, operate the cash register, control cash, and keep store clean.
*Welcome questions and educate the guests.
*Know guest’s name and drink preference.
*Solicit guest’s order, ring up sale and provide correct change in a timely fashion.
*Direct guest to pick-up area.
*Thank guest for coming to Caribou.
*Pour drip brew.
*Manage cash drawer, verify starting cash, count down and complete end-of-shift paperwork, place shift deposit in safe.
*Complete all side jobs and checklists.
*Keep register and guest areas clean.
BARISTA:
*Make espresso drinks, smoothies and coolers, deliver drinks in less than 3 minutes, interact with guest, and keep store clean.
*Welcome questions and educate the guests.
*Know guest’s name and drink preference.
*Talk with guest while making drinks, time permitting.
*Thank each guest.
*Make each drink within 3 minutes.
*Operate espresso machine and video screen.
*Batch like drinks together.
*Identify each drink upon delivery.
*Prepare all beverages in accordance with Caribou’s five star standards.
*Make all drinks according to Caribou’s formulas.
*Serve beverages that look attractive, no spills or overflowing whip cream.
*Complete all sidejobs and checklists.
*Keep barista and guest areas clean.
SUPERGLUE:
*Backup the Greeter and Barista, make and pour drip brew, fill food orders, restock food, beans and merchandise, keep store clean.
*Welcome questions and educate the guests.
*Talk with guests in seating area, time permitting.
*Expedite guest orders.
*Make drip brew.
*Package bulk beans.
*Refill cocoa/cooler mix/whip.
*Assist Greeter and/or Barista as directed/needed.
*Utilize 2nd register to ring up sales when 3+ people are in line.
*Back up Barista if drink wait is more than 3 minutes.
*Restock all areas to ensure smooth flow (e.g., cooler mix, whip, flavor shots, milk, food, packaging and mixing stations).
*Maintain mixing stations and clean tables in a timely fashion.
*Complete all side jobs and checklists.
*Keep guest area, workstation, bathrooms, and back counter areas clean in a timely fashion.
Shift Supervisor Position Purpose: Manage shifts to create a memorable experience for each and every guest. Ensure the delivery of fast and friendly service, quality products and a clean, safe store environment.
Shift Supervisor Major Areas of Accountability:
*Manages team to deliver outrageous guest service, quality product and store cleanliness.
*Performs all roles and duties of a Team Member.
*Motivates each Team Member to act in a fast and friendly manner.
*Ensures each and every product delivered to the guest meets Caribou’s quality standards.
*Maintains quality store operations by providing direction and feedback to the Team.
*Ensures all checklists, sidejobs, and cleaning projects are completed.
*Solves guest, employee and store problems.
*Models and upholds Caribou’s policies, practices and standards.
*Maintains equipment in good working condition.
PEOPLE:
*Coaches, mentors, and develops Team Members.
*Keeps team informed about changes, directives and general updates.
*Administers appropriate discipline, including sending an employee home from the shift.
*Provides Store Manager with documentation on all disciplinary action and feedback for performance reviews.
*Responds to employment inquiries and conducts brief in-store interview screen.
TRAINING:
*Conducts quality new team member buddy shifts. Ensures all NTMs are prepared for NTM certification.
*Observes, corrects, and communicates inconsistencies to SM.
*Communicates changes in training policies, standards, and formulas to team.
*Models, teaches, and enforces quality standards.
*Assists with retraining and new training rollouts.
PROFIT:
*Manages shift labor by ensuring integrity of schedule through finding replacements for absences, enforces break policy, and shift start and shift end times, and making staffing adjustments when warranted. Completes labor control worksheets during shift.
*Communicates, enforces, and follows cash-handling policies and procedures.
*Accountable for store funds while running a shift.
*Assists Store Manager with banking responsibilities: verifies and balances entire store bank (includes cash drawers and change bank), and makes bank deposits.
*Aids Store Manager with accounting responsibilities: runs shift and end of day cash out reports, signs for voids and overrings, transmits credit card batches.
*Places, receives, and verifies orders, conducts inventory, dates and rotates inventory. |
| Skills: |
Team Members Minimum Qualifications:
Work Experience - Restaurant, retail or guest service experience preferred.
Shift Supervisor Minimum Qualifications:
Work Experience - Caribou Team Member or supervisory position in restaurant, retail or guest service.
Education & Training - Team Member, Drink Certified, Shift Supervisor Trained and Certified
Shift Supervisor Supervisory Responsibilities:
Shift management of all employees assigned to the shift.
Physical Demands: The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 30 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.
Visit www.cariboucoffee.com for more information.
The duties of this position may change from time to time. Caribou reserves the right to add, delete or modify these duties and responsibilities at its discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. EEO. |
| Employment type: |
Full Time - Part Time - Student |
| Salary: |
Unspecified |
| Degree: |
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| Experience: |
Unspecified |
| Location: |
Rochester - Minnesota - Rochester - South East |
| Post Date: |
2008-11-14 |
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| Click here to Apply To this Job |
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